Terms & Conditions

CONDITION OF IMMIGRATION SERVICE

Upon receipt of the first milestone payment, it shall be conclusively deemed that you have reviewed, understood, and fully agreed to the terms and conditions set forth in the retainer agreement. To accommodate your case promptly, given the time-sensitive nature of all applications, we will commence work immediately, even prior to receiving the signed retainer agreement. Nohproblem Consulting Inc, will continue processing the application, and the engagement will be considered formally initiated. Any disputes or requests for a refund will be strictly governed by the terms and conditions outlined in the retainer agreement.

The separate retainer contract will be sent out to clients for any immigration service.

IMMIGRATION SERVICE RETAINER REFUND POLICY

Refund Policy

The Client acknowledges that the granting of a visa or status and the time required for processing this application is at the sole discretion of the government and not us.

If, however, the application is denied because of an error or omission on the part of us or professional staff, we will refund all professional fees collected.

The Client agrees that the fees paid are for services indicated above, and any refund is strictly limited to the amount of fees paid. Unused fees will be refunded by bank transfer as soon as possible.

In the event of termination of this Service Agreement, the Client will receive an itemized statement of account detailing all payments received, services rendered, and any outstanding amounts due for services or disbursements incurred. Only unearned fees will be eligible for a refund to the Client.

Should the Client choose to terminate this Agreement prior to the completion of any milestone associated with their application, the Client agrees to be billed for all time and expenses incurred up to the termination date, including a non-refundable administrative fee of $1,000.00 for file management (opening and closing). Additionally, professional services will be billed at a rate of $200.00 per hour for work completed. Any remaining balance, after deducting these amounts, will be refunded to the Client via bank transfer within 30 business days from the agreed termination date.

The Client agrees that the initial deposit

only

applicable to the application involving complementary job matching is not refundable but transferable for other services offered by RCIC in the case that they are unable to secure their employment that leads to their temporary permit.

The Client hereby acknowledges and agrees that all payments made for services

rendered

are

non-refundable

. The Client understands that the term “Service” encompasses, but is not limited to, the following:

Email Monitoring and Research

– Conducting continuous research and communication monitoring to ensure accurate and timely responses to the Client’s inquiries.

Background Research

– Performing thorough research on the Client and all relevant parties necessary for the proper handling of the case.

Matrix Preparation

– Developing and maintaining necessary case matrices for strategic planning and application accuracy.

Employer File Searches and Retrievals

– Conducting in-depth searches and obtaining necessary documentation related to employer files.

Communication and Liaison Services

– Engaging in communications with Regulated Canadian Immigration Consultants (RCIC), Service Canada, provincial and federal government agencies, and other relevant entities regarding the Client’s case.

Document Preparation and Review

– Preparing initial drafts, compiling application documentation, reviewing supporting materials, and ensuring compliance with all required legal and procedural guidelines.

Legal and Representative Documentation

– Drafting and preparing legal support documents necessary for representation in the Client’s matter.

Cross-Verification of Information

– Utilizing the time and expertise of RCICs, as well as junior and senior team members, to ensure accuracy and consistency of all information provided.

Procurement of Paid Materials

– Acquiring all necessary materials and services required for the proper processing of the Client’s application.

Additional Services

– Any other services provided in relation to the Client’s case, which require the use of company resources, time, and expertise.

Sharing of Company Intellectual Property

– Providing the Client with company-owned intellectual assets, including but not limited to, guidance on procedures, instructional materials, internal guidelines, and lists of required documents necessary for the Client’s case.

The Client expressly agrees that the compensation paid covers not only the final submission of their application but also all ancillary services as outlined above. The Client acknowledges that once services have been initiated, including research, preparation, communication, document.

CONDITION OF SCHOOL DEPOSIT

Non-refundable items such as school registration fees and agency registration deposit are not refundable.

The government service fee charged to an applicant is not refundable

As for the refund policy for the school deposit, it applies to the school policy.

CONDITIONS OF AGENT BOND

We required a bond of CAD 1,600 for each applicant as the nature of the business.

That pre-bond transferred to the agent will be used to pay for the applicant’s tuition fee for the first and second terms of the program, and is rebated in full to the applicant’s account once those tuition payments have been made and the applicant notifies us.

The bond can still be used in case of the change of school, provided the change is processed through Nohproblem; where the applicant changes school independently, the bond is neither refunded nor transferred to tuition. The bond will not be refunded if you change agent during the process.

If the decision on student visa is not approved, your deposit will be refunded to your account after approximately 8 weeks, less an administrative fee of $150.

The $150 administrative fee is not refundable regardless of the decision. School application fees and government processing fees actually incurred are not refundable under any circumstances, including where the visa is refused. Agent bond is non-refundable when applicants change his mind unless provided visa refuser letter.

CONDITION OF LICENCE CONVERSION

※Cancellation is not possible once the licence change process has begun, and the service fee is non-refundable.

※As previously explained, licence results are determined at the discretion of the licensing officer. Therefore, no refund will be provided due to a difference in the licence level issued.

※Regulations in each province may change at any time. If processing is affected because the rules change during the process, no refund will be provided. However, we will assist with a reapplication at no additional agency service fee, provided the applicant becomes eligible under the updated rules.

※If the process is discontinued because the school does not meet the academic credential assessment requirements, KRW 250,000 will be retained as a processing fee and will not be refunded.If the applicant chooses to stop the process due to a change of mind, the service fee is non-refundable.

※The $300 overseas academic credential assessment fee must be paid directly to the assessment centre by credit card and is not included in Nohproblem’s credential conversion service fee.

※The agent has no authority over the outcome or level of any licence decision. However, in the case of a second appeal, the agency will provide re-support without charging an additional agency processing fee.

※The applicant’s information will be used as required for the credential conversion process, and no separate notice obligation applies where such use is necessary for the agency procedure.

※After the initial assessment, the credential conversion centre may request additional documents, such as course outlines, in order to verify the authenticity of completed subjects.For second-stage document submission, additional charges such as translation fees and reapplication-related costs may apply.

※No refund will be provided due to additional document requests.If the credential conversion centre takes a long time to process the application, this is outside the agency’s responsibility, and no civil or criminal legal objection shall be raised in relation to such conditions.

※No refund will be provided merely because the credential processing time takes longer than expected.If the applicant wishes to request an update because a lower licence level was issued than originally anticipated, the update application must be submitted within one year from the date the first licence was issued.

※The credential conversion service is considered complete once any form of approval update has been issued, including a digital copy or licence number. Nohproblem is not responsible under any circumstances for delays, delivery failures, or missing mail caused by postal issues. If reissuance by mail is requested, an additional fee of KRW 100,000 will apply.

CONDITION OF FREE RECRUITMENT

※ In case of government processing fee – we will send the invoice only to the email address to which Client asks us to send it, and it is the Client’s responsibility to retrieve it from the associated party if applicable.

※ We are not collecting government fee for LMIA on employer’s behalf.

※ We will terminate the contract when 1 ) The Client fails to accept the job offer based on their initial survey due to the client’s change of mind without providing us any cause;

2) The Client fails to make any effort to seek for their own employment.

※ Nohproblem Consulting INC does not charge service for the matching service between employees and employers

※ The initial deposit for your immigration service must be paid before the first process is initiated.

※ The initial deposit is not refundable and initial deposit is a part of retainer contract payment for LMIA Based Closed Work Permit

※ The retainer agreement must be signed by client before processing

※ clients are not obligated to receive both services ( recruitment and immigration services ) from the same individual and obtains the client’s free and informed consent in writing to proceed;

※ There will be no fee we receive from the employers

CONDITION OF FREE RECUITMENT – POST INTERVEIW

※

Post-Interview: Terms and Conditions of Our Services

※ Upon receiving either a verbal or written decision regarding your employment, we will commence the processing of your immigration paperwork. Please note that our role is strictly limited to providing immigration-related legal document preparation and submission.

※

Responsibilities of the Employee and Employer

It is your sole responsibility as the employee to coordinate with your employer on matters including, but not limited to, your start date, arrival date, wage, payment method, and any other terms of employment. We will not mediate, intervene, or take responsibility for any agreements or arrangements made between you and your employer at any stage of your employment.

※

Limitations of Liability

We are not liable for any decisions, changes, or disputes that arise between you and your employer, whether they occur before, during, or after the employment period. Should either party decide to alter or terminate the employment relationship, such actions must comply with the applicable labor laws in the province of employment.

※ In the event of a cancellation or change in decision by either party, any refunds due to you will be processed strictly based on the completion stage of the services rendered, as outlined in the retainer agreement. Refunds will only be issued for uncompleted work in accordance with the terms specified in the contract.

※

Notification of Arrival

If you have received a job offer and confirmed your arrival at the proposed work location, you are required to provide us with your flight details and updated contact information. This will allow us to inform your employer of your arrival. From that point onward, it is your responsibility to arrange your starting date and any other employment-related logistics directly with your employer.

※ By using our services, you acknowledge and agree to the terms and limitations stated herein.

CONDITION OF DEPOSIT

※ Deposit and Credit will be only usable for up to 2 years from the date on which a hold on the service engagement is requested

※ Transferable credit only can be used for the main applicants and their direct family member, and may not be assigned to acquaintances, friends, or any other third party

CONDITION OF UPDATE

At Noh Problem, we handle hundreds of cases, and therefore, we update our official website (

www.nohproblem.com

) with the latest regulatory changes or new immigration law adjustments on the same day they are announced. Additionally, we provide this information through Naver Blog, YouTube Community, and Instagram. We kindly ask for your understanding that it is not feasible to notify each client individually regarding every regulatory change. Therefore, we request that you check the information on our website and, if applicable to your case, follow up via email or phone for further inquiries

PRIVACY POLICY

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Messaging Terms & Conditions

Upon messaging opt-in, you consent to receive SMS messages from Nohproblem Consulting INC related to your immigration and education consulting.

Message Frequency

Message frequency may vary.

Message and Data Rates

Standard message and data rates may apply, depending on your mobile carrier plan.

Opting Out

You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After you send “STOP,” you will receive a confirmation message, and no further SMS messages will be sent to your number.

Help and Support

For assistance with our SMS service:

Reply with “HELP” to any SMS message